Fan Communications Global Co., Ltd. (hereinafter "FG") establishes this Privacy Policy (JK Fandom) (hereinafter "this Policy") regarding the handling of personal information of users of the services provided by FG (hereinafter "the Service") as set forth below.
1. Information We Collect and How We Collect It
FG collects the following information in connection with the Service:
- Registration Information: User ID, nickname, gender, date of birth, email address, country/region code, preferred genres and artists, SNS account linkage (access tokens, etc.)
- Shipping Information: Name, phone number, address
- Residents of Korea: Personal Customs Clearance Code (PCCC)
- Residents of Taiwan: ID Number
- Residents of China: Resident ID Number and other information stated on official ID
- Residents of Indonesia: Taxpayer Identification Number (NPWP), National ID Number (NIK), Passport Number
- Residents of Brazil: Individual Taxpayer Registration Number (CPF)
- Residents of Spain: National Identity Document Number (DNI), Foreigner Identity Number (NIE), Tax Identification Number (NIF)
- Usage Information: Log data, device information (OS, app version, device identifiers, etc.), IP address, cookies, purchase history, voting and action history, FCM tokens, referral information
- Advertising Identifiers: IDFA (iOS), AAID/GAID (Android), and other advertising identifiers
- Inquiry Information: Name, email address, inquiry content, device information (OS, device identifiers, etc.)
- Device Permission Access (Optional):
- Storage / Photos: Used to save content (images, etc.) or upload profile images.
- Notifications: Used to send push notifications regarding events, voting results, and important announcements.
* Users may deny these permissions through device settings.
2. Purposes of Use
FG uses collected information for the following purposes:
- Providing, maintaining, securing, and improving the Service
- Delivering products and responding to inquiries related to the online shopping feature
- Screening user registrations, identity verification, and user authentication
- Granting, managing, and processing points and payments
- Delivering and measuring the effectiveness of campaigns, surveys, and advertisements (including personalized ads)
- Investigating and responding to violations of the Terms of Use
- Fulfilling obligations under applicable laws and internal regulations
- Analyzing users' usage history, purchase history, and voting history, and using automated means to prioritize artist information and deliver advertisements tailored to users' interests
4. Provision, Joint Use, or Entrustment of Personal Information to Third Parties
- FG may entrust the handling of personal information to business partners who perform tasks necessary for providing the Service on FG's behalf. In such cases, FG carefully selects partners that have established appropriate information management systems, concludes confidentiality agreements with them, and strictly manages users' personal information.
- Except as permitted by applicable law, FG will not provide personal information to third parties without obtaining the user's prior consent.
- In operating the Service and complying with Japan's Telecommunications Business Act (external transmission rules) and applicable laws of other countries, FG may use external services (SDKs, etc.) and transfer or share information for the following purposes:
- Analytics / Advertising: Google Analytics for Firebase, Adjust, Facebook SDK (Purpose: usage analysis, ad effectiveness and campaign measurement)
- Ad / Reward Delivery: AppLovin MAX, Play times, MyChips, Skayflag (Purpose: ad display, offer wall functionality)
- Payment: App Stores (Apple/Google) (Purpose: payment processing, Star Points top-up, etc.)
- Customer Support: Mail Dealer (Rakus Co., Ltd.) (Purpose: handling inquiries)
* For details on externally transmitted information and the privacy policies of each service, please refer to the list of external transmission destinations.
- FG may jointly use users' identification information and voting history with partner companies (artist agencies, event organizers, etc.) for the purpose of holding specific events or campaigns, or supporting artists. In such cases, FG will publish in advance the items of information to be jointly used, the purposes, and the responsible party within the Service.
6. Data Retention Period
As a general rule, FG retains users' personal information for 90 days after account withdrawal. However, FG may retain such information for up to 5 years to the extent necessary to respond to inquiries, prevent fraudulent use, or fulfill legal obligations related to payment and taxation. Upon expiration of the retention period, information will be promptly deleted or anonymized.
7. User Control
Users may stop the collection of user information by uninstalling (deleting) the app. However, if a user wishes to delete information already collected, the user must separately complete account withdrawal procedures or contact the rights exercise desk. To opt out of personalized advertising, users may restrict tracking via advertising identifiers through the following device settings:
- iOS: [Settings] > [Privacy & Security] > [Tracking]
- Android: [Settings] > [Google] > [Ads] > [Delete Advertising ID]
8. Regional Specific Provisions (GDPR, CCPA, etc.)
Depending on a user's country of residence, the following provisions apply:
Residents of the EEA (European Economic Area) and United Kingdom (GDPR / UK GDPR)
Users have the right to access, rectify, erase, restrict processing of, port, and object to the processing of their personal information. Users also have the right to lodge a complaint with a supervisory authority.
Residents of Thailand, Singapore, and similar countries (PDPA)
FG ensures the right to withdraw consent and the right of access in accordance with the personal data protection laws of each country.
Residents of Korea (PIPA)
- Users have the right to access, rectify, delete, and suspend the processing of their personal information.
- Information collected in connection with the Service is transferred to FG's servers located in Japan.
- Users consent to this cross-border transfer by agreeing at the time of app registration.
- Persons under the age of 14 residing in Korea are not permitted to use the Service.
- When FG entrusts the processing of personal information of Korean residents to third parties (payment service providers, cloud infrastructure providers, etc.), FG will manage and supervise such processors to ensure that personal information is handled securely.
Residents of Brazil (LGPD)
- FG ensures data subjects' rights of access, rectification, erasure, and others, in accordance with Brazil's General Data Protection Law (LGPD).
- CPF is collected based on legal obligations related to customs clearance.
Residents of Canada (PIPEDA)
FG specifies the purposes of collection, obtains consent, and ensures rights of access and rectification in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
9. Security Measures
FG implements organizational, human, physical, and technical security control measures (encryption, access restrictions, etc.) to prevent the leakage, loss, or damage of personal information and to otherwise ensure its safe management.
10. Inquiries and Rights Exercise Desk
For inquiries regarding this Policy, or to request disclosure, deletion, or other handling of personal data, please contact us at:
- Business Name: Fan Communications Global Co., Ltd.
- Address: 1-1-8 Shibuya, Shibuya-ku, Tokyo, Japan
- Data Protection Officer: Chief Privacy Officer (CPO), Tetsuya Endo
- Contact: In-app inquiry form — [Settings] > [Contact Us]
- EU/UK Representative: Handled collectively through the Japan contact desk.